Refund policy

S&R Island Tours – Refund & Cancellation Policy

At S&R Island Tours, we value your time and understand that travel plans can sometimes change. Our refund and cancellation policy is designed to be fair while allowing us to provide reliable transportation services throughout Jamaica.

Cancellation Policy

Cancellations must be made at least 48 hours prior to the scheduled pickup or excursion time to qualify for a full refund.

Cancellations made less than 48 hours before the scheduled service will not be eligible for a refund.

No-shows or failure to appear at the scheduled pickup location and time are non-refundable.

Refunds Due to Vacation Cancellation

A full refund may be issued if your entire vacation is cancelled, provided that valid documentation is submitted.

Acceptable documentation may include:

Airline cancellation confirmation

Hotel or resort cancellation notice

Travel provider or travel insurance documentation

Documentation must be submitted within a reasonable timeframe for review and approval.

Weather & Unforeseen Circumstances

In the event of severe weather, natural disasters, or circumstances beyond our control that prevent services from being safely completed, refunds or rescheduling options may be offered at our discretion.

Refund Processing

Approved refunds will be issued to the original method of payment.

Please allow 5–10 business days for the refund to be processed, depending on your financial institution.

Changes & Rescheduling

Requests to modify pickup times or dates should be made as early as possible.

Changes are subject to availability and may incur additional charges.

Contact Us

S&R Island Tours

Phone: 1-876-460-7168

Website: srislandtours.com